Frequently Asked Questions (FAQ’s)
What services do you provide?
Do I need to provide supplies or equipment?
Yes, we strongly recommend you to use your own supplies for a couple of reasons.
The price of a cleaning is lower, because we will not charge you extra for supplies. Almost all your cleaning supplies can be purchase at your local grocery store.
Each customer has personal preferences about cleaning products, so customers stay in control of their cleaning supplies. We will not bring any additional products that you may not like or approve.
Many of our customers have pets (which we dearly love), but also we have customers who don’t have pets or even are allergic to them.
Do I need to be at the home at the time of cleaning?
No, most customers supply us with a key or garage door combination to their home.
Some customers leave the key under the mat or leave in a “special place.” After each cleaning (if you don’t supply us with a key) we leave a key on a kitchen counter top and lock the door before we leave. Of course, we don’t mind if you prefer to be home during the cleaning.
How do you protect my key?
No name or address is put on a key. We put a special code on your key that is only known to us. Your key is kept with us and is released only on a day of your cleaning.
After your cleaning is finished, the key is returned to us. If you are moving or discontinue service, we prefer to personally return a key to you.
Do I have to sign a contract?
We won’t ask you sign a contract, but we do require you to agree to our basic terms and conditions.
Do you guarantee your work?
We stand behind our work. If you are unhappy with our performance, please notify us within 24 hours of our cleaning, and we will return and re-clean the problem area.
How do I pay you?
Payment is due at the time of service. One-time cleaning requires a money order or cash payment. Please, place your check or cash payment on the kitchen counter. $25.00 fee is applied to all returned checks.
What is the cancellation policy?
We understand that sometimes may be necessary to skip your regular cleaning day (vacation, remodeling, painters etc.) We do require a 48 hours notice. If you do not notify us and we are unable to perform a cleaning, we will have to charge you with a $25.00 “lock-out fee.” Please keep in mind that our employees are only paid if the job is done. We understand that sometimes canceling a cleaning may not be the first thing on your mind. That’s why we will give you one free “lock out fee.” If you wish to reschedule for a different day of a same week, we will try to accommodate based on our schedule. If we have no openings we will resume service on your next regular cleaning date.
What if my cleaning falls on a holiday?
You can reschedule your cleaning, or we can skip the cleaning and resume on your next regular cleaning day.
Can I get a specific day or time?
We can provide a service for you for a specific day, Monday thru Saturday morning, weekly, biweekly, monthly or one time only.
What if something is broken while you cleaning?
We try to be extra careful while we are cleaning your house. However we understand that accidents happen. We try to be the first one to report any kind of problem, but you should also call us and report a problem. We base our business on honesty and openness and we are sure we can resolve any problems or issues to your satisfaction.
What will the cost of my cleaning be?
Skipper Cleaning Service is known for our professional, thorough and cost effective solutions. Every home or office is different from one to the next. We can give you a rough estimate over the phone, or we can come by and give you a more precise estimate after going over your cleaning needs.
Do you provide the cleaning supplies?
Yes, we provide all the necessary cleaning supplies. You don’t have to worry about rags being cleaned, or your supplies running out. We come to your house prepared.
Can you clean my house with Environmentally friendly cleaners?
Yes, we offer Green Clean products if you prefer your cleaning to be environmentally friendly. However, due to the fact that these cleaners are much more expensive, there will be an extra charge for using them.
Do I need to be home for my cleaning?
No, if you prefer we could have a spare key or a separate garage code for access to your home.
When do I pay?
Payment is expected on the day of your cleaning. Cash Check or pre-arranged automatic payment is accepted.
What happens if i need to cancel or reschedule my cleaning?
Just give us a call and let us know, unlike a lot of our competitors, we will not charge you anything.
Are References available?
Yes, we have a long list of references. Each one will attest to the quality of our work.
Are you insured?
Yes, we are fully insured.
Do I have to do anything before my scheduled cleaning?
For the most efficient use of our employees time in your home or office, we ask that you pick up any clothes, toys, papers or anything that would take time away from our employees being able to clean.